Refund policy

✅ All-Inclusive 30-Day Money-Back Guarantee

We offer a 30-day no-questions-asked return policy. Undamaged products may be returned for a full refund within 30 days from the date of delivery. After we receive and inspect the returned item, EVERCROSS BOT will process your refund within 1–5 business days.

Return Conditions:

  • Returns must include all accessories.

  • Items must include original packaging.

  • For non-quality-related returns, the buyer is responsible for return shipping costs. EVERCROSS BOT will refund the product cost only.

  • Returns may be rejected if items are missing accessories or original packaging.

For any return requests, please contact our customer service at support@evercrossbot.eu.

🔄 Order Cancellation Policy

  • If your order has not yet shipped, you may email us at support@evercrossbot.eu to cancel it free of charge.

  • If your order has already shipped, please contact us via email and we will assist you in refusing the package. Once we receive the returned item, we will process your refund.

  • If the order has been delivered and opened, please keep the original packaging and all accessories. After we receive the return, your refund will be processed within 1–5 business days.

🛠 Warranty Claims for Quality-Related Issues

EVERCROSS BOT provides a 1-year limited warranty for quality-related issues.

  • We offer a free replacement within 30 days of purchase for verified quality-related issues.

  • Warranty service is only available in the country of purchase.

  • Replacements follow the same warranty duration as the original item.

  • If your item is outside the warranty period, EVERCROSS BOT offers paid out-of-warranty service.

  • Warranty becomes void if the product has been fully refunded.

To initiate a warranty claim, please contact us at support@evercrossbot.eu.

🚚 Order Processing Time

  • Orders are typically shipped within 1–2 business days after payment confirmation.

  • In most cases, orders are dispatched within 24 hours from our local warehouse.

For all returns, cancellations, or warranty inquiries, feel free to reach out to us at support@evercrossbot.eu. We're here to help!

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Please contact our Customer Service at email to get the return address.